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Error: The given NSX Manager is not paired with the vCenter

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Article ID: 163514

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Updated On:

Products

Data Center Security Server

Issue/Introduction

When setting up the connection in UMC for the vCenter and NSX Manager you receive an error stating the two are not paired.

The given NSX Manager is not paired with the vCenter '<IP of vCenter>'. Check the NSX Manager details.

Cause

Causes:

  1. UMC was unable to detect the connection/pairing between the vCenter Server and NSX Manager either to insufficient rights of the configured account, or because they have not been paired correctly.
  2. The vCenter is registered with NSX using an IP rather than a hostname.  When entering the information into UMC as a hostname the two do not match. 
  3. The vCenter is registered with NSX using a hostname rather an an IP.  When entering the information into UMC as an IP, the two do not match causing the error.
  4. The API call made from the UMC timed out.

Resolution

For cause 1:
If the vCenter and NSX Manager are not setup/paired together correctly, this must be fixed first.
If the vCenter and NSX Manager are configured correctly, make sure the account specified in the Connection configuration for VMWare vCenter Server and NSX Manager have administrator rights.

For causes 2 and 3:
Match the connection information in UMC with how the vCenter is registered with NSX.

For cause 4:
Restart the DCS Manager Services and UMC services.