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BUG REPORT: Cannot manage partitions on External Drives when Endpoint Encryption version 11.1.0 Drive Encryption Client is installed.

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Article ID: 163489

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

Users are unable to manage partitions on external drives with the 11.1.0 Drive Encryption Client installed. This includes formatting or resizing, adding, and deleting partitions on external drives.

In the Windows Event Viewer:
Event 3162 - "Applications not allowed to partition disk after DE installation"

Cause

Managing partitions on Internal/Managed disks is not allowed when the Drive Encryption client is installed. In version 11.1.0 this also affected External Drives.

Resolution

This issue is fixed in the following release:

  • Symantec Endpoint Encryption version 11.1.1

This version of Endpoint Encrypton is available for download via your account on Symantec File Connect. https://fileconnect.symantec.com