Logs filled with errors: The handler 'ExecTSMethod' is failed to process request. Altiris.NS.Exceptions.NSComException (0x8000FFFF)

Products

• IT Management Suite

Issue/Introduction

After removing another solution (PC Anywhere) the SMP logs were suddenly full of errors similar to the following excerpt. Both Tasks and agent events (NSE files) were not able to be posted to their respective processing queues.

The handler 'ExecTSMethod' is failed to process request. Altiris.NS.Exceptions.NSComException (0x8000FFFF): Unable to encrypt passed data block: Method not found: 'Altiris.Profiling.Support.SymHMAC Altiris.Profiling.Support.SymHMAC.Get(Byte[])'. at Altiris.NS.Security.Cryptography.AsymmetricKeyEncryption.Encrypt(Byte[] data, SymmetricKeyInfo key) at Altiris.NS.AgentManagement.AgentDataProtection.EncryptPolicyContentWithSUKey(Guid resourceGuid, Byte[] data, Boolean bDataCompressed, String sSUKeyName) at Altiris.TaskManagement.ClientTask.BaseWeb.ExecTSMethod.WriteResponse(XmlTextWriter xmlWriter) at Altiris.DotNetLib.Threading.StringBuilderCache.ToXml(Action`1 fu) at Altiris.TaskManagement.Common.XmlHttp.BaseXmlXmlHttpCallback.WriteResponseRaw(XmlTextWriter xwr) at Altiris.TaskManagement.Common.XmlHttp.BaseXmlHttpCallback.ProcessRequest(HttpContext context)","Altiris.TaskManagement.Common.XmlHttp.BaseXmlHttpCallback.LogResponseException","w3wp.exe","3","Errors" "7/25/2016 8:27:38 AM","Event not processed. IP: ##.###.##.###; Error: Unable to decrypt passed data block: Method not found: 'Altiris.Profiling.Support.SymHMAC Altiris.Profiling.Support.SymHMAC.Get(Byte[])'. Unable to decrypt passed data block: Method not found: 'Altiris.Profiling.Support.SymHMAC Altiris.Profiling.Support.SymHMAC.Get(Byte[])'. [Altiris.NS.Exceptions.NSComException @ Altiris.NS] at Altiris.NS.Security.Cryptography.AsymmetricKeyEncryption.DecryptToMemoryStream(Byte[] data) at Altiris.NS.Security.Cryptography.AsymmetricKeyEncryption.DecryptToStreamWithNSKey(Byte[] data) at Altiris.NS.EventRouter.GetDecryptedStream(HttpRequest req) at Altiris.NS.EventRouter.DeliverPostedDataImpl(HttpContext ctx, EHttpHandleOptions options) at Altiris.NS.EventRouter.ProcessAgentHttpPostEvent(HttpContext ctx, EHttpHandleOptions options) COM Exception errcode: 0x8000FFFF Exception logged from: at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer) at Altiris.NS.EventRouter.ProcessAbstractException(HttpContext ctx, Exception ex, EHttpHandleOptions options) at Altiris.NS.EventRouter.ProcessAgentHttpPostEvent(HttpContext ctx, EHttpHandleOptions options) at Altiris.Web.NS.Agent.PostEventHandler.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error) at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) **CEDUrlStart** :http://<host name>.<Your domain>product=SMP&version=7.6.1383.0&language=en&module=NC4rzHuqNsqbazgbQO/1Bk0bIOIxRY2RtqOC1icsXmkQoUBk5sg1JyeYfoBn2MVSX9n49OUMLkeT32VYZJvhrw==&error=-1117051519&build=**CEDUrlEnd** ","EventRouter","w3wp.exe","74","Errors"

Environment

Symantec Management Platform 7.6 HF7

Cause

It is possible the removal of the solution was the cause or something else the admin who uninstalled it did, but the root of the problem was that certain Profiler functions (methods) had been removed or unregistered in the database.

Resolution

The problem was corrected by opening Symantec Installation Manager, selecting the most recent installed platform (in this case it was Symantec Management Platform 7.6 HF7 ) and selecting the option to “Repair”

The reconfiguration reinstalled the missing methods, and re-imported the necessary database elements.

Additional Information

Removed a Symantec URL