A fatal error occurred when attempting to access the SSL client credential private key. The error code returned from the cryptographic module is 0x8009030D. The internal error state is 10003.

Products

• IT Management Suite

Issue/Introduction

Cloud enabled agent could not connect to the Symantec Management platform.  

The Symantec Management Agent logs had the following errors:

Failed to create new client credentials, error: The credentials supplied to the package were not recognized (0x8009030D)

InitializeSecurityContext error while client handshake: The message received was unexpected or badly formatted (0x80090326). This is normal if security certificate is not available on the client machine

Failed to create new client credentials, error: The credentials supplied to the package were not recognized (0x8009030D)

InitializeSecurityContext error while client handshake: The message received was unexpected or badly formatted (0x80090326)

The errors in the system event log:

A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

A fatal error occurred when attempting to access the SSL client credential private key. The error code returned from the cryptographic module is 0x8009030D. The internal error state is 10003.

Cause

The group policy called "Allow local activation security check exemptions" needed to be enabled on the SMP Server.

Resolution

Enabled a group policy called 
"Allow local activation security check exemptions"

1. Run gpedit.msc
2. Computer configuration > Administrative Templates > System > Distributed COM > Application Compatibility Settings Allow local activation security check exemptions and enabled it.
3. Verify that now Cloud-enabled agents can connect to the SMP Server.