During installation via SIM, getting "Error 1325 - File name is not a valid short file name"
Article ID: 163448
Updated On:
Products
Issue/Introduction
We tried to install this MSI manually without SIM and by using the following from the command prompt:
msiexec.exe /i "<path>\altiris_credentialmanager_8_x_x64.msi" skipaim=1 \l*vx c:\msilog.txt
Error 1325 - File name is not a valid short file name
Environment
ITMS 8.x
Cause
The error seen in the MSI log "Error 1325 - File name is not a valid short file name" showed that msiexec was failing with when trying to access what looks like a shared directory under the H:\ drive for MyDocuments. According to the Microsoft documentation this error message usually is related to lack of permissions for the account in use to access this mapped folder.
Resolution
Some changes were made on permissions and how this shared drive was loaded. After that we were able to install the MSI without complain.
We used the following information as reference to solved this permissions issue:
https://www.experts-exchange.c
- The permissions on "Username" is full acces for the user but the permission on "Share$" has no read access. Even if the user can successuflly access the full UNC, MSI install files need "read" access on "Share$".
- It also appears that if the username is no longer than 8 characters, it is working fine even if user has no "read" access on "Share$"
So the fix would be to Give READ access on "Share$" to the users or everyone
Note:
In some instances after removing the share reference (redirecting a folder like My Documents or My Pictures to a network share), there are situations that the reference is not completaly cleared out from the registry, causing that msiexec to fail to properly access the location. The following article suggests few areas where the reference needs to be cleared out:
http://superuser.com/questions
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