Some packages do not synchronize to package servers

Products

• IT Management Suite

Issue/Introduction

Packages in question originally were removed via TECH234439; however, once a new Package Server is added to an environment we see Package Servers attempting to download these packages. Package Server reports indicate there are 10 packages in a 'Not Ready' state across all Package Servers.

Failed to get manifest for c72e1ab5-f300-4e8c-88ca-baf90b5b4e46: System.IO.DirectoryNotFoundException: Could not find a part of the path 'D:\Program Files\Altiris\Notification Server\NSCap\bin\Win64\x64\Symantec Endpoint Protection\AvInventory'.

Cause

All of these packages are no longer needed if their respective solution is uninstalled. The problem is most or all of them have attributes and item references that make them difficult to delete. Ergo we ended up with a lot of packages that take up space and, more often than not, foul up the Package Refresh process. 

Resolution

For the time being please apply the following workaround.

1. Log into the Notification Server with an administrator level user; open up the Symantec Management Console.
2. Navigate to Manage>All Resources; expand 'All Resources' and highlight 'Package'.
3. In the 'Search' box of this report enter the name of the package in question; "Antivirus Inventory Package component 1.0" for example.
4. Right-click the package; select Actions>Edit Package to edit the package.
5. Manually change the Package Server setting from ‘All Package Servers’ to ‘Package Servers Individually’.
6. Repeat steps 3-5 for all affected packages.
7. Ensure there is a current database backup; then run the attached SQL script. *Please contact Support to obtain this script.

These packages should no longer get restored once a new Package Server is added to the environment.