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unable to get task version object OS error 2147549183 at line 637

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Article ID: 163409

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Updated On:

Products

Task Server

Issue/Introduction

After scheduling a task, the SMP console will shortly fail the task with "unable to get task version object OS error 2147549183 at line 637."
Note: The OS error and/or line may vary.

The main issue with this is that the agent is in such a state that it usually can not run task or policies in a reliable fashion. The resolution involves using methods that do not use the Symantec Management Agent line of communication.
 

Cause

Corrupted agent store

Environment

ITMS 8.x

Resolution

A script needs to be ran on the client machines to stop the Symantec Management Agent, then delete the c:\programdata\symantec\symantec agent\ldb folder then start the agent.
This usually needs to be done via domain policy or other software like Deployment Server 6.x.

An alternative to running a script on each machine would be to parse a .txt file and use psexec to stop the agent and remove the folder then start the agent again.