unable to get task version object OS error 2147549183 at line 637

Products

• Task Server

Issue/Introduction

After scheduling a task, the SMP console will shortly fail the task with "unable to get task version object OS error 2147549183 at line 637."
Note: The OS error and/or line may vary.

The main issue with this is that the agent is in such a state that it usually can not run task or policies in a reliable fashion. The resolution involves using methods that do not use the Symantec Management Agent line of communication.
 

Environment

ITMS 8.x

Cause

Corrupted agent store

Resolution

A script needs to be ran on the client machines to stop the Symantec Management Agent, then delete the c:\programdata\symantec\symantec agent\ldb folder then start the agent.
This usually needs to be done via domain policy or other software like Deployment Server 6.x.

An alternative to running a script on each machine would be to parse a .txt file and use psexec to stop the agent and remove the folder then start the agent again.