Import Patch Data for Windows fails with error: Incorrect database context object.

Products

• Patch Management Solution for Windows

Issue/Introduction

Ran Import Patch Data for Windows: Found intermittent executions ran without failure; however, the process failed the majority of the time with the following concluding entries in the logs:

• ​Task instance is completed: 'Run Import Patch Data for Windows on Schedule' (8c8d39f8-ebc7-4a76-972b-04cf086c53af, 84fb7697-70bc-406e-900c-783b20236802), started on 7/6/2016 1:00:01 AM, status=Failed, total time=00:09:14.0484893
• Import Patch Data for Windows finished as 'Failed' for 'b1338338-5575-4a27-9808-23bec40d79fa'

Incorrect database context object.

Context dispose failed (dispose) Current context: [1, 110] refs=2, invalid=False, owner=True, open=False, trans=False, transState=None, type=Altiris.NS.ContextManagement.AdminDatabaseContext, stack=[#0] 110: (4d8db958-5734-43f7-b88f-f39458875d86) Incorrect database context object

DatabaseContext validation failed. Context stack: [#0] 110: (4d8db958-5734-43f7-b88f-f39458875d86) Current: [1, 110] refs=-2, invalid=False, owner=True, open=False, trans=False, transState=None, type=Altiris.NS.ContextManagement.AdminDatabaseContext, stack=[#0] 110: (4d8db958-5734-43f7-b88f-f39458875d86) Incorrect database context object. [Altiris.Database.InvalidDatabaseContextException @ ]

Cause

Known issue when importing new resources.

Resolution

This is resolved in ITMS 7.6 HF5.

Work through the following steps to implement the attached PointFix for ITMS 7.6 HF4:

Minimum Requirement:
Installed SMP 7.6 HF4 

Installation process:
1. Log in with App ID (Symantec Service Account)
2. Download the PointFix ‘7.6_HF4_SMP_PF3860823.zip’
3. Unzip the folder; right-click > Run as Admin on the PFInstaller.exe
4. Accept User Account Control prompt and select ‘Install Files’ button

Changes Made:
Merged Database contexts for support in HF4

Uninstallation process:
1. Locate the Backup Subfolder in the PFInstaller Directory of the downloaded folder
2. Execute the PFInstaller.exe; right-click > Run as Admin.
3. Accept User Account Control prompt and select 'Uninstall Files'

Advisory: Even with the uninstallation ability; it is always a good idea to ensure recent backup of the Database is in place prior to implementing any upgrades or pointfixes.