search cancel

Endpoint Protection Manager embedded database service crashes frequently causing database backups to fail

book

Article ID: 163401

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

In environments where the Symantec Endpoint Protection Manager is configured using embedded database, the embedded database service crashes frequently. This causes the scheduled or manual database backups to fail intermittently.

Event viewer Application logs:

Date:

xx/xx/xxxx

Log:
12:09:04 AM       

Event: 
System 

Type:
Error

Source:
Service Control Manager

Computer:
AV.LTP.COM

Event ID:
7031

Description:
The Symantec Embedded Database service terminated unexpectedly.  It has done this 1 time(s). 
The following corrective action will be taken in 10000 milliseconds: Restart the service.

BackupTask-0.log:

xxxx-xx-xx 23:59:49.194 THREAD 101 INFO: BinaryFileCollection>> backup
DbHelper.isEmbedded true
xxxx-xx-xx 00:09:04.332 THREAD 101 SEVERE: The backup did not complete successfully. Exception: [Sybase][JDBC Driver][SQL Anywhere]Connection was terminated
xxxx-xx-xx 00:09:04.332 THREAD 101 INFO: Time taken for entire site backup is [603064] milliseconds
xxxx-xx-xx 00:09:07.383 THREAD 101 FINE: connection is null.

Resolution

This problem is fixed in Symantec Endpoint Protection 14. For information on how to obtain the latest build of Symantec Endpoint Protection, read
Download the latest version of Symantec Endpoint Protection