ITMS 7.6 HF7 - "The Data could not be loaded." warning message is displayed when changing Software Delivery task target

Products

• IT Management Suite

Issue/Introduction

After upgrading Symantec Management Platform from 7.5 SP1 HF5 to 7.6 HF7 and trying to change targets in already existing Software Delivery task, "The Data could not be loaded." warning message is displayed in Symantec Management Console.



 

Following error can be found in SMP server logs:

"Unhandled error
Could not load the Software Component Superceds Software Component Resource Associations. Click menu: Settings->Security->Permissions. And select item: Settings->Notification \Server\Resource Associations\Software Management\
[Altiris.NS.Exceptions.AeXSecurityException @ Altiris.SoftwareManagementSolution]
at Altiris.SoftwareManagementSolution.Controls.DeliverSoftwareSelectorControl.GetSupercedes(IResource oSoftwareComponent)
at Altiris.SoftwareManagementSolution.Controls.DeliverSoftwareSelectorControl.UpdateSupercedes(IResource oSoftwareComponent)
at Altiris.SoftwareManagementSolution.Controls.DeliverSoftwareSelectorControl.SetPageValues(Guid guidSoftwareComponent)
at Altiris.SoftwareManagementSolution.ClientTasks.DeliverSoftwareExEditControl.SetInitialValues()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Exception logged from: 
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
at Altiris.TaskManagement.UI.AltirisPageInstanceCachePage.OnAltirisPageInstanceCachePageError(Object sender, EventArgs e)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(HttpContext context)
at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error)
at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb)
at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)
at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
","Altiris.TaskManagement.UI.AltirisPageInstanceCachePage.OnAltirisPageInstanceCachePageError","w3wp.exe","87","Errors"

Cause

Custom security role does not have sufficient permissions to the item.

Resolution

Open Symantec Management Console and go to Settings > Security > Permissions and select the role (custom role) which is attached to the current account. Under "View" select Notification Server > Resources and Data Class Settings > Resource Associations > Software Management > Software Component Supersedes Software Component and check item permissions. Make sure it has at least "Read" permissions.