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Licensing Advanced Threat Protection (ATP) Platform fails with an error "License file is invalid" after changing ATP host name

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Article ID: 163356

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

When uploading license file, the ATP displays error "License file is invalid" after changing ATP host name.

License file is invalid.

Cause

ATP device host name is changed to a non-default name that cannot be resolved by DNS server.

Environment

  • ATP upgraded to ATP 2.0.2 or 2.0.3

Resolution

This issue was resolved in ATP 2.2.0. If you are not able to immediately upgrade to ATP 2.2.0 or later, please revert the hostname to localhost.localdomain at the ATP UI.