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Symantec Email Submission Client (SESC) submissions made from Outlook clients connecting to Exchange 2013 do not show in submission details in Symantec Messaging Gateway (SMG)


Article ID: 163348


Updated On:


Mail Security for Microsoft Exchange Messaging Gateway


Valid submissions made from SESC on Exchange 2013 are not reflected on the SMG submission detail page. 


The X-Brightmail tracker is being stripped from the submission. Without the X-Brightmail tracker, the submission will not be considered for Customer Specific Rules.


Exchange 2013 has a feature called Header Firewall which removes X-headers from messages and attachments. This feature must be configured to no longer strip the X-brightmail trackers from messages in order for Customer Specific rules to be created.

See: for details on the configuration of the Header Firewall feature.