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The Launch Report Builder button fails to open the Report builder for SQL Server 2014.

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Article ID: 163324

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Updated On:

Products

IT Analytics

Issue/Introduction

The IT Analytics (ITA) 8.0 console fails to launch SQL report builder if it is on SQL 2014.

It uses  GET
http:///ReportServer/ReportBuilder/ReportBuilder.application
call to Launch Report Builder

The same appears on 7.6 version with SQL server is 2012 has GET
http:///ReportServer/ReportBuilder/ReportBuilder_3_0_0_0.application

For both versions name of the report builder application is same e.g. ReportBuilder_3_0_0_0.application, so instead of actually launching the report builder we are getting RS directory list on 8.0 as call fails to find the application (shown on attached screen shot).

Solution-based and standalone editions of ITA are affected.
ITA Solution 7.6/8.0 and corresponding standalone versions with SQL 2014

Instead of launching the report Builder we are getting RS directory list.

Cause

Known Issue

Environment

ITA 7.6 and 8.0 Solution-based and standalone edition.

Resolution

Symantec Development Team is aware of this issue.

For Symantec Management Platform (SMP) it is fixed in 8.0 Hot Fix version 2.

For Standalone ITA: It is cosmetic issue with no impcat on ITA product functionality and will be fixed in one of next editions of standalone installers.

Attachments

SQL2014reportbuilderlaunch.jpg get_app