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Microsoft Office applications become unresponsive after sensitive data is saved to FTP

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Article ID: 163323

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

When the FTP channel is enabled in the agent configuration and an endpoint user attempts to save a file that contains sensitive data to an FTP location, the file is blocked, but the Microsoft Office application becomes unresponsive.

Resolution

Disable Network Access for the affected application on the Application Monitoring screen.