search cancel

Clients connected to remote site servers do not send up status to SMP. Http Error 413 in remote site server logs

book

Article ID: 163311

calendar_today

Updated On:

Products

Task Server

Issue/Introduction

Tasks are staying in "queued" state for clients connected to remote site servers.  Local SMP works fine.

(413) Request Entity Too Large when connecting to the service.

Cause

This was caused by an SSL misconfiguration on the SMP server.  

Environment

ITMS 7.x, 8.x

Resolution

Review SSL settings on your SMP server.
Change SSL on the SMP server to ignore the client certificate but require SSL.