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Fan failure alert on the Messaging Gateway 8340 appliance

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Article ID: 163290

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Updated On:

Products

Messaging Gateway

Issue/Introduction

When hardware status alerts are enabled, Messaging Gateway (SMG) may send erroneous alerts regarding the fan status on 8340 appliances.

Cause

There was a change in the hardware used for the 8340 appliances that cases the fan status check to return unexpected data which is interpreted as a failure state.

Environment

Messaging Gateway 10.6.1

Resolution