Machine crash with bugcheck 3B referencing SymEFASI

Products

• Endpoint Protection

Issue/Introduction

A machine unexpectedly crashes with bugcheck 3B referencing the driver SymEFASI.

BugCheck 3B, {c0000005, fffff8800103f63c, fffff8800eb7b3c0, 0}

Probably caused by : symefasi.sys

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced 
memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0x3B

PROCESS_NAME:  rundll32.exe

Resolution

This issue is fixed in Symantec Endpoint Protection 12.1.6.7 (RU6 MP7). For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.