NOTE: This article applies to Application Metering version 8.0 only
SAMDriver.sys (Application Metering Plug-in) causes BSOD on Windows 7 and Windows 10 clients.
SAMDriver version is 8.0.2200 in 8.0 GA , 8.0.2300 in 8.0 HF1 .
Symantec is aware of this issue. A pointfix for 8.0 HF1 is attached to this article. The point-fix resolves Blue Screen of Death with error “SYSTEM_SERVICE_EXCEPTION” (Bug check code 0x0000003b) that is caused by SAMDriver.sys for Application Metering Agent 8.0/8.0 HF1.
The point-fix was specifically made for Inventory Solution 8.0 HF1. Please upgrade to 8.0 HF1 before applying this point-fix.
HOW TO INSTALL THIS POINTFIX
VERSIONS INTRODUCED BY THIS POINTFIX
SAMDriver – 8.1.3231
AM Agent – 8.0.2333
Updated version will be included in upcoming 8.0 HF2 as well.