Symantec Management Server Error on the page Resource Import/Export Rule after press button 'Refresh Data Source' when the source column for the data class has a different name than its own column name

Products

• IT Management Suite

Issue/Introduction

Customer reported that Data Connector Import rule errors out when clicking the "Refresh Data Source" button when source column for the data class has a
different name than its own column name.

Steps:
1. Create a “New CSV File Data Source” under Settings>All Settings>Notification Server>Connector>Data Sources
2. Create a dummy CSV file with the following info for example:
Employee Account
nefi.garrido
doug.butler
fred.123

3. Use this CSV file for the Data Source
4. Create a “New Resource Import Export Rule” ” under Settings>All Settings>Notification Server>Connector>Import/Export Rules
5. Select the previously created Data Source. In this case we are using “User” as the Resource Type against the “Resource lookup key: Employee ID” and “Data
Class mappings for Employee ID”
6. Click on “Refresh Data Source” and the following message will be displayed: Symantec Management Server Error on the page.

 

Error 1:
Failed to process web request.

Exception of type 'System.Web.HttpUnhandledException' was thrown.
   [System.Web.HttpUnhandledException @ System.Web]
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean
includeStagesBeforeAsyncPoint,
Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint,
Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(HttpContext context)
   at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext context)

Object reference not set to an instance of an object.
   [System.NullReferenceException @ Altiris.Connector.Web]
   at Altiris.Connector.Web.ImportExportRule.SaveDCMappings(Dictionary`2
controls,
Dictionary`2& savedMappings)
   at
Altiris.Connector.Web.ImportExportRule.drpReplicationType_ChangeImpl(Boolean
bRefreshDataSource)
   at System.Web.UI.HtmlControls.HtmlInputButton.OnServerClick(EventArgs e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean
includeStagesBeforeAsyncPoint,
Boolean includeStagesAfterAsyncPoint)

Exception logged from:
   at Altiris.NS.UI.AltirisPage.ProcessRequest(System.Web.HttpContext)
   at
System.Web.HttpApplication+CallHandlerExecutionStep.System.Web.HttpApplication
.IExecutionStep.Execute()
   at
System.Web.HttpApplication.ExecuteStep(System.Web.HttpApplication+IExecutionSt
ep,
Boolean&)
   at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
   at
System.Web.HttpApplication.BeginProcessRequestNotification(System.Web.HttpCont
ext,
AsyncCallback)
   at
System.Web.HttpRuntime.ProcessRequestNotificationPrivate(System.Web.Hosting.II
S7WorkerRequest,
System.Web.HttpContext)
   at
System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr,
IntPtr, IntPtr, Int32)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr,
IntPtr, IntPtr, Int32)

------------------------------------------------------------------------------
-----------------------
Date: 5/13/2016 8:43:54 PM, Tick Count: 146859062 (1.16:47:39.0620000), Size: 2.25 KB
Process: w3wp (8760), Thread ID: 278, Module: Altiris.NS.UI.dll
Priority: 1, Source: Altiris.NS.UI.AltirisPage.ProcessRequest

Error 2:
HTTP Request failed:
/Altiris/Connector/ImportExportRule.aspx?Url=http%3a%2f%2fsmp-w2k12-
01.epm.local%2fAltiris%2fConsole%2ftree.aspx%3fViewGuid%3da57fb0e9-0676-4e00-
929a-6bb37dc1f888%26%26ConsoleGuid%3d1b22db4e-a898-443f-9b99-
855b1653d3f5&TreeGuid=a57fb0e9-0676-4e00-929a-
6bb37dc1f888&ParentGuid=00000000-0000-0000-0000-
000000000000&ItemGuid=33f4d770-c723-4710-af96-51823ddb0340&ViewGuid=a57fb0e9-
0676-4e00-929a-6bb37dc1f888&ConsoleGuid=1b22db4e-a898-443f-9b99-855b1653d3f5

Object reference not set to an instance of an object.
   [System.NullReferenceException @ Altiris.Connector.Web]
   at Altiris.Connector.Web.ImportExportRule.SaveDCMappings(Dictionary`2
controls,
Dictionary`2& savedMappings)
   at
Altiris.Connector.Web.ImportExportRule.drpReplicationType_ChangeImpl(Boolean
bRefreshDataSource)
   at System.Web.UI.HtmlControls.HtmlInputButton.OnServerClick(EventArgs e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean
includeStagesBeforeAsyncPoint,
Boolean includeStagesAfterAsyncPoint)

Exception logged from:
   at
Altiris.NS.UI.AltirisWebApplication.ReportApplicationError(System.Web.HttpCont
ext)
   at System.Web.HttpApplication.RaiseOnError()
   at System.Web.HttpApplication.RecordError(Exception)
   at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
   at
System.Web.HttpApplication.BeginProcessRequestNotification(System.Web.HttpCont
ext,
AsyncCallback)
   at
System.Web.HttpRuntime.ProcessRequestNotificationPrivate(System.Web.Hosting.II
S7WorkerRequest,
System.Web.HttpContext)
   at
System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr,
IntPtr, IntPtr, Int32)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr,
IntPtr, IntPtr, Int32)

------------------------------------------------------------------------------
-----------------------
Date: 5/13/2016 8:43:54 PM, Tick Count: 146859062 (1.16:47:39.0620000), Size: 1.91 KB
Process: w3wp (8760), Thread ID: 278, Module: w3wp.exe
Priority: 1, Source: WebApplication

Cause

Known issue.

Resolution

This issue has been reported to the Symantec Development team. A fix to this issue has been scheduled for ITMS 8.0 HF2.