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VontuNotifier service fails to start. Server specific error code 1

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Article ID: 163219

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

After a service restart or server reboot, VontuNotifier service fails to start.

 

Windows pop-up error when starting VontuNotifier: Server specific error code 1

VontuNotifier.log error:

WARNING: An error occured at listener proxy;

Caused by: java.net.ConnectException: Connection refused: connect

 

Cause

VontuNotifier service account is not able to create a server socket.

Resolution

Workaround

  • Remove Vontu Service account from the Users group.
  • Add Vontu Service account to Administrators group
  • Restart VontuNotifer service.