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ATP endpoint search reflects inconsistent search result counts

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Article ID: 163183

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Updated On:

Products

Symantec Products

Issue/Introduction

A user performs an endpoint search.  The result count of the search differs from the number of results in the list.  For example, the Result Count may be 350, but in the result list, it show 50 of 349.

Cause

If an endpoint's information is being changed while an endpoint search is in progress, the search result count may not be as expected.  This can occur because ATP may be unable to associate results back to the endpoint.

Resolution

Do not modify endpoint information (such as host name) while an endpoint search is in progress.