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Control Compliance Suite for Windows: Error: Exception occurred The 'Symantec CCS MS Windows' data-collection module could not be initialized.

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Article ID: 163170

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

You recently upgraded your CCS environment and now you see this error when running a data collection job on your Windows agent based assets.
 

16:53:03 | 1928 | 2d0c | src\SnapinLoader.cpp(35) | 0: Error: Loading failed for D:\Program Files\SymantecCCS\CCS\Reporting and Analytics\DPS\Control\Windows\NTBackEndSnapIn.dll.Error code  code is =  7f
16:53:05 | 1928 | 2d0c | src\SnapinLoader.cpp(35) | 0: Error: Loading failed for D:\Program Files\SymantecCCS\CCS\Reporting and Analytics\DPS\Control\Oracle\BVOTypeIVSnapin.dll.Error code  code is =  7e
16:53:05 | 1928 | 2d0c | src\SQLTreeBuilder.cpp(190) | 0: Exception: RoxieSQLQueryTranslator::Translate: Received an unknown exception.
16:53:05 | 1928 | 2d0c | src\DBMProcess.cpp(352) | 0: Warning: QueryProcessor::ExecuteQuery::Process() encountered an exception: The 'Symantec CCS MS Windows' data-collection module could not be initialized.
 

Cause

The upgrade failed to upgrade all files in the ..\ESM\bin\dcmodules\Control\Windows\ directory during the upgrade, as they were in use/locked by the OS.

 

Resolution

  1. Reboot the server to remove any locks on those files.
  2. After the reboot remove those files/back them up to safe location.
  3. Manually install the SCU or run the ACU job on the agent to install the content.
  4. run a data collection again and confirm the error no longer shows.