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Installation Manager is unable to launch after upgrade. Getting "Product listing is null - failed to read Xml file"

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Article ID: 163158

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Updated On:

Products

IT Management Suite

Issue/Introduction

Unable to launch SIM (Symantec Installation Manager). The SIM logs shows the following errors:

Product listing is null - failed to read Xml file 'D:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\symantec_v2.pl.xml.zip'.
 
Failed to load Product Listing Xml file 'D:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\symantec_v2.pl.xml.zip'.
 

Error 1:
Failed to parse product listing XML from file 'C:\Users\Svc_AltirisII\AppData\Local\Temp\3\tmp3DF7.tmp\symantec_v2.pl.xml'.
'product' element has unexpected attribute 'HierarchyAllowMode'.
 
Error 2:
Failed to load Product Listing Xml file 'D:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\symantec_v2.pl.xml.zip__tmp'.

Error 3:
Failed to parse product listing XML from file 'C:\Users\Svc_AltirisII\AppData\Local\Temp\3\tmp2EF3.tmp\symantec_v2.pl.xml'.
'product' element has unexpected attribute 'HierarchyAllowMode'.

Cause

In this particular instance, SIM was pointing to the wrong installation drive reference in the registry.

SIM version: 8.0.53
 

Resolution

In order to fix this issue make sure the following regkeys have the proper drive reference:

HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\InstallDir
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\PackageRepositoryPath
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\PlatformInstallDir
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\Configuration\NsConfiguration\InstallPath
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\Configuration\ProductListings\Destination
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\Configuration\ProductListings\0\Source

Note: If SIM has another PL location specified under Settings, check under HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\Configuration\ProductListings\Current. If it is 1, then verify:
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\Configuration\ProductListings\1\Source for example