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VIP Access iOS appears to track users with location services

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Article ID: 163150

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Updated On:

Products

VIP Access for Mobile

Issue/Introduction

VIP Access for mobile (iOS) appears to be tracking user location.

We can not see VIP in location services, nor does VIP Access for mobile appear to be using iPhone location information.

Users could arrive home (in the example) and get a badge message on their iPhone from VIP advising that they had arrived Home. See the attachment to screen shot for the actual error.

Cause

The VIP Access for Mobile application does not track location.

There is a feature available after iOS 8 that allows location-based app suggestions, on your lock screen and badge.

See article about notifications from apple support: https://support.apple.com/en-us/HT204079

 

Resolution

This badge and any similar notification is a product of settings on your iOS device, and has nothing to do directly with VIP access function or settings. 

Please contact Apple with further questions:  https://support.apple.com/

Attachments

IMG_0123.png get_app