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ATP device might be showing system health messages about update errors even when software upgrade completed successfully

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Article ID: 163147

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

After successful upgrade, the ATP UI might be showing following message in System Health section of the GUI: "Device encountered an error during software update" or "An error ocured during software update. Run 'update status' from the command-line for details."

Resolution

Symantec is aware of this issue and will update this document when a solution becomes available. Please subscribe to this article to be notified of any updates.

How to verify actual upgrade status from admin CLI:

(1) admin> update status

(2) admin> less /var/log/symantec/sgs-td/update.log

In case it is possible to verify software update was completed successfully, there is a manual workaround available to remove the message from System Health. Please contact support for details.