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Cannot Manually Submit Files to Cynic - Portal address is Invalid

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Article ID: 163143

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Updated On:

Products

Endpoint Detection and Response

Issue/Introduction

I have a valid license for Symantec Advanced Threat Protection (ATP), and I want to manually submit files to Cynic for analysis. Yet, when I log onto the Cynic portal (cynic.symantec.com) and attempt to upload my ATP license, I receive an error message.

 

Resolution

This service is no longer available. All Cynic submissions must be done from the SEDR Appliance or through the iCDM cloud console.