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Endpoint Incidents are not viewable inside the Enforce console.

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Article ID: 163110

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Endpoint incidents do not show any data when viewed inside the Enforce console.

Caused by: java.lang.RuntimeException: com.vontu.vontukeystorehouse.common.PasswordManagerException: Unable to decrypt password with cryptographic key 2.
    at com.vontu.enforce.domainlayer.systemsettings.DataInsightSettingsImpl.getCredentialPassword(DataInsightSettingsImpl.jadva:212)
    at com.vontu.enforce.domainlayer.systemsettings.CachedDataInsightSettings.<init>(CachedDataInsightSettings.java:20)
    at com.vontu.enforce.domainlayer.systemsettings.DataInsightSettingsCache.getSettings(DataInsightSettingsCache.java:44)
    at com.vontu.enforce.domainlayer.systemsettings.DataInsightSettingsRepositoryImpl.getCachedSettings(DataInsightSettingsRepositoryImpl.java:39)
    at com.vontu.enforce.domainlayer.datainsight.communication.DataInsightConsoleUriProvider.createConsoleURI(DataInsightConsoleUriProvider.java:32)
    at com.vontu.manager.report.snapshot.header.FileSystemPathDisplayField.createMatrixConsoleLink(FileSystemPathDisplayField.java:93)
    at com.vontu.manager.report.snapshot.header.FileSystemPathDisplayField.<init>(FileSystemPathDisplayField.java:40)
    ... 409 more

Cause

This is caused by a failure to decrypt the Data Insight password (entered in System > Settings > Data Insight). This is possibly a side-effect of the DLP cryptographic key issue. Please see Related Articles section for more details.

Resolution

To resolve this issue reset or re-enter the Data Insight user password inside the Enforce console.