Automation Folder for Linux Preboot Environment fails to install in Windows

Products

• Ghost Solution Suite

Issue/Introduction

Using an automation installer for Linux preboot fails to install on Windows clients.  

• The boot folder does not get added, if there was one previously it gets removed.
• The BCD options do not get updated, if there was one previously it gets removed.

The Install log shows that it detects the C:\boot\BCD.

Then attempts to install at C:\boot\altiris\iso

• Detects that path is not found and does not install

Log Failure:

2016/04/01 09:41:57 autoinst(05e0) I:   Member variables:
2016/04/01 09:41:57 autoinst(05e0) I:     m_bIsAutomation     =false
2016/04/01 09:41:57 autoinst(05e0) I:     m_bUsesNativeBootMgr=true
2016/04/01 09:41:57 autoinst(05e0) I:     m_bUseNativeBcdEdit =false
2016/04/01 09:41:57 autoinst(05e0) I:     m_sVerb             ='open'
2016/04/01 09:41:57 autoinst(05e0) I:     m_sAppPath          ='C:\Users\User\AppData\Local\Temp\apt0'
2016/04/01 09:41:57 autoinst(05e0) I:     m_sIniPath          ='C:\Users\User\AppData\Local\Temp\apt0\autoinst.ini'
2016/04/01 09:41:57 autoinst(05e0) I:     m_sProdBootDrive    ='C:'
2016/04/01 09:41:57 autoinst(05e0) I:     m_sInstallPath      ='C:\boot\altiris\iso' (not found)
2016/04/01 09:41:57 autoinst(05e0) I:     m_sBcdEditPath      ='C:\boot\altiris\iso\bcdedit.exe' (not found)
2016/04/01 09:41:57 autoinst(05e0) I:     m_sBootSectPath     ='C:\boot\altiris\iso\bootsect.exe' (not found)
2016/04/01 09:41:57 autoinst(05e0) I:     m_sBootFolderPath   ='C:\boot' (not found)
2016/04/01 09:41:57 autoinst(05e0) I:     m_sBcdPath          ='' (not found)
2016/04/01 09:41:57 autoinst(05e0) I:     m_sBootDev          ='C:'
2016/04/01 09:41:57 autoinst(05e0) I:     m_sDotFolderPath    ='C:\boot\altiris\iso' (not found)
2016/04/01 09:41:57 autoinst(05e0) I:     m_sInjectFolderPath ='C:\boot\altiris\iso\@[email protected]' (not found)
2016/04/01 09:41:57 autoinst(05e0) I:     m_bSilent           =true
2016/04/01 09:41:57 autoinst(05e0) I:     m_bVerbose          =false
2016/04/01 09:41:57 autoinst(05e0) I:     m_bReboot           =false
2016/04/01 09:41:57 autoinst(05e0) I:     m_bForce            =false
2016/04/01 09:41:57 autoinst(05e0) I:     m_bMBR              =false
2016/04/01 09:41:57 autoinst(05e0) I:     m_sMasterGuid       ='{e217309d-dead-beef-a315-001372be0d01}'
2016/04/01 09:41:57 autoinst(05e0) I:     m_sMasterGuid2      ='{e217309d-dead-beef-a315-001372be0d02}'
2016/04/01 09:41:57 autoinst(05e0) I:     m_sBaseSection      ='BOOTMGR'
2016/04/01 09:41:57 autoinst(05e0) I:     m_sClientSection    ='BOOTMGR'

Environment

Ghost solution suite 3.x  and Linux Pre boot automation partitions or folders. 

Cause

As of Ghost Solution Suite 3.1 MP5 the option to make an automation folder or partition installer or uninstaller is removed from the GUI as it was not supported but left over at a GUI level even though the code wasn't there to support the functions.   

Resolution

Symantec has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact

Symantec Sales, please refer to the following Web site:
http://www.symantec.com/business/index.jsp

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.