DLP Documentum scanner not working for a specific folder

Products

• Data Loss Prevention

Issue/Introduction

When attempting to scan a specific folder in the Documentum Docbase

In the Job0.log we see the query specifies the folder in the query ( FOLDER ('/specificfolder', DESCEND ) but the resulting list is 0 whereas without the folder name 49 documents are returned:

 

23/03/2016  11:30:49: Job0: Requesting document list ...

23/03/2016  11:30:49: Job0: [SELECT *, keywords, authors, subject, title, i_contents_id, a_storage_type, i_cabinet_id, r_lock_machine, r_modifier, r_content_size, r_page_cnt, i_is_deleted FROM dm_document WHERE ( ( object_name LIKE '%.ppt' ) OR ( object_name LIKE '%.pptx' ) OR ( object_name LIKE '%.xlsx' ) OR ( object_name LIKE '%.docx' ) OR ( object_name LIKE '%.doc' ) OR ( object_name LIKE '%.txt' ) OR ( object_name LIKE '%.rtf' ) OR ( object_name LIKE '%.odt' ) OR ( object_name LIKE '%.pdf' ) OR ( object_name LIKE '%.xls' ) OR ( object_name LIKE '%.csv' ) OR ( object_name LIKE '%.ini' ) OR ( object_name LIKE '%.html' ) OR ( object_name LIKE '%.xml' ) OR ( object_name LIKE '%.jpg' ) OR ( object_name LIKE '%.zip' ) OR ( object_name LIKE '%.rar' ) OR ( object_name LIKE '%.7z' ) OR ( object_name LIKE '%.tar' ) OR ( object_name LIKE '%.gz' ) OR ( object_name LIKE '' )  ) AND ( FOLDER ('/specificfolder', DESCEND ) ) ORDER BY 1]

23/03/2016  11:30:49: Job0: Success: 0 Documentum document(s) returned in list.

Cause

The problem is that the Scanner does not recognise the folder.

Resolution

One mush specify the Cabinet in front of the folder name, for example in your  VontuDocumentumScanner.cfg you would have the following:
 
FolderCSVs= /CompanyStructure/Finance, /CompanyStructure/HR

where /CompanyStructure is the cabinet, and Finance and HR are the folders.
 
If there is a space in your Cabinet or folder name you will need to surround it with double quotes like this: 

FolderCSVs= "/Company Structure/Finance", "/Company Structure/Human Resources"