search cancel

DS 8.0 - PXE Server missing after upgrade - KNOWN ISSUE


Article ID: 163074


Updated On:


Deployment Solution


NBS services disappear on Windows 2012R2 PXE servers with Mac Netboot (BSDP) enabled, after upgrading from DS 7.6 HFxx to DS 8.0.

A) Clients can no longer PXE boot.

B) SbsMtftp.exe and SbsServer.exe are missing from the SBS directory.

C) Symantec Network Boot Server (PXE and BSDP) and Symantec Network Boot Service (TFTP) services are missing.

D) Under "C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{E1F2813F-28A5-480D-B187-45B181DD4799}\cache\sbsUpgrade64.log" you will find various Windows error messages including the following:

MSI (s) (B8:60) [21:11:43:798]: Note: 1: 2205 2:  3: Error 
MSI (s) (B8:60) [21:11:43:798]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16    (The directory cannot be removed.)


Note: You will notice that all permissions on the 'MacNetShare' folder are gone.


The cause of this issue is currently under investigation.


Current workaround:

Note: Because there are no permissions on the MacNetShare folder, executing the 'Symantec_DeploymentSolutionSBS_8_0_x64.msi' will fail.


1) Restart the server and the permissions on the MacNetShare folder should return.

2) Manually execute the SBS Services installer.

    A) Open an Administrator CMD Prompt

    B) Change directories to "C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{E1F2813F-28A5-480D-B187-45B181DD4799}\cache"

    C) Run:  Symantec_DeploymentSolutionSBS_8_0_x64.msi skipaim=1

The SBS PXE Services should now be restored.


sbsUpgrade64.log get_app