Backing up the Advance Threat Protection (ATP) appliance or Virtual Machine (VM) to a File Transfer Protocol (FTP) server an Error shows in the UI.
Article ID: 163071
Endpoint Detection and Response
The ATP User Interface (UI) shows in the "Status of Last Backup" an Error has occurred. See Error Message section for screen shot of error.
- Avoid the use of special characters $ or & in the password created on the FTP server side.
- Good special characters that can be used in the pasword are as follows:
! or @ or # or % or ^ or *
Note: Tier 1 check Internal Notes for additional information.