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Backing up the Advance Threat Protection (ATP) appliance or Virtual Machine (VM) to a File Transfer Protocol (FTP) server an Error shows in the UI.

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Article ID: 163071

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Updated On:

Products

Endpoint Detection and Response

Issue/Introduction

The ATP User Interface (UI) shows in the "Status of Last Backup" an Error has occurred.  See Error Message section for screen shot of error.





Cause


 

Resolution

Workaround:

  • Avoid the use of special characters $ or & in the password created on the FTP server side.
  • Good special characters that can be used in the pasword are as follows:

    ! or @ or # or % or ^ or *
     

Note: Tier 1 check Internal Notes for additional information.