Backing up the Advance Threat Protection (ATP) appliance or Virtual Machine (VM) to a File Transfer Protocol (FTP) server an Error shows in the UI.

Products

• Endpoint Detection and Response

Issue/Introduction

The ATP User Interface (UI) shows in the "Status of Last Backup" an Error has occurred.  See Error Message section for screen shot of error.

Cause

 

Resolution

Workaround:

• Avoid the use of special characters $ or & in the password created on the FTP server side.
• Good special characters that can be used in the pasword are as follows:
  
  ! or @ or # or % or ^ or *
   

Note: Tier 1 check Internal Notes for additional information.