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PXE services stop after Ghost Solution Suite 3.1 server machine is rebooted.

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Article ID: 163066

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

After installing or upgrading Ghost Solution Suite 3.1 and setting up the PXE server things will work correctly until the Ghost Server is rebooted.   After rebooting the PXE services won't be running and an error will come up if they are tried to be started.

A simular error will be reported for each of the 4 PXE service when an attempt is made to start them manually. 

Windows could not start the altiris pxe config helper service on local computer.   Error 1068: the dependancy service or group failed to start.  

Cause

There is an issue with extra dependancy information entered for the pxe services that was not needed.   

Resolution

This issue was resolved in GSS 3.1 MP1 please see the release notes for MP1 DOC9253 for more information. 

To apply this fix before MP1 the following steps can be performed. 

It is recomended that you back up your system's registry before the following 4 registry keys are deleted.  Once these 4 registry keys are deleted the server will need to be rebooted, Upon rebooting the 4 pxe services will again start automatically after every restart.

  1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Altiris PXE Manager\DependOnGroup
  2. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Altiris PXE Config Helper \DependOnGroup
  3. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Altiris PXE MTFTP Server \DependOnGroup
  4. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Altiris PXE Server \DependOnGroup

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Symantec has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

Symantec currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
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