When attempting to install Symantec Mail Security for Microsoft Exchange (SMSMSE) on a Windows 2012 server errors are generated preventing successful installation of the software.
During the installation of SMSMSE the following popup is displayed:
Additionally, within the Application log of the Windows Event Viewer the following EventID 1000 errors are reported.
Type : Error
Date : 3/12/2016
Time : 11:15:24 PM
Event : 1000
Source : Application Error
Category : Application Crashing Events
User : N/A
Computer : Exchangeserver.example.com
Description:
Faulting application name: ExeMonadE2K10_E2K15.exe, version: 1.0.0.0, time stamp: 0x518c9e9c
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18202, time stamp: 0x569e7eb1
Exception code: 0xe0434f4d
Fault offset: 0x0000000000008a5c
Faulting process id: 0x(null)
Faulting application start time: 0x(null)
Faulting application path: (null)
Faulting module path: (null)
Report Id: (null)
Type : Error
Date : 3/12/2016
Time : 11:15:30 PM
Event : 1000
Source : Application Error
Category : Application Crashing Events
User : N/A
Computer : Exchangeserver.example.com
Description:
Faulting application name: MsiExec.exe, version: 5.0.9600.17905, time stamp: 0x557f40b9
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22
Exception code: 0xc0000417
Fault offset: 0x0008af3e
Faulting process id: 0x67e8
Faulting application start time: 0x01d17cef274d4938
Faulting application path: C:\Windows\syswow64\MsiExec.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll
Report Id: fbfd93fd-e8e2-11e5-8134-005056a62141
Symantec Mail Security for Microsoft Exchange (SMSMSE) utilizes PowerShell commands to perform actions during installation. If PowerShell Version 2 prerequisite component is not installed or is installed but is in a damaged or corrupted state the error condition may occur.
To resolve the issue run the following PowerShell command as (Administrator)
Command: Get-WindowsFeature PowerShell-V2
Installed:
Display Name Name Install State
------------ ---- -------------
[X] Windows PowerShell 2.0 Engine PowerShell-V2 Installed
Not Installed:
Display Name Name Install State
------------ ---- -------------
[ ] Windows PowerShell 2.0 Engine PowerShell-V2 Available
Command: Install-WindowsFeature PowerShell-V2
Command: Uninstall-WindowsFeature PowerShell-V2
Command: Install-WindowsFeature PowerShell-V2
Once the PowerShell V2 component has been installed perform installation of Symantec Mail Security for Microsoft Exchange (SMSMSE).