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Installation of Symantec Mail Security for Microsoft Exchange (SMSMSE) fails with popup message: "ExeMonadE2K10_E2K15 has stopped working"

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Article ID: 163062

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

 

When attempting to install Symantec Mail Security for Microsoft Exchange (SMSMSE) on a Windows 2012 server errors are generated preventing successful installation of the software.

 

During the installation of SMSMSE the following popup is displayed:

 

Additionally, within the Application log of the Windows Event Viewer the following EventID 1000 errors are reported.

Type :        Error
Date :        3/12/2016
Time :        11:15:24 PM
Event :        1000
Source :        Application Error
Category :    Application Crashing Events
User :        N/A
Computer :    Exchangeserver.example.com
Description:
Faulting application name: ExeMonadE2K10_E2K15.exe, version: 1.0.0.0, time stamp: 0x518c9e9c
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18202, time stamp: 0x569e7eb1
Exception code: 0xe0434f4d
Fault offset: 0x0000000000008a5c
Faulting process id: 0x(null)
Faulting application start time: 0x(null)
Faulting application path: (null)
Faulting module path: (null)
Report Id: (null)


Type :        Error
Date :        3/12/2016
Time :        11:15:30 PM
Event :        1000
Source :        Application Error
Category :    Application Crashing Events
User :        N/A
Computer :    Exchangeserver.example.com
Description:
Faulting application name: MsiExec.exe, version: 5.0.9600.17905, time stamp: 0x557f40b9
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22
Exception code: 0xc0000417
Fault offset: 0x0008af3e
Faulting process id: 0x67e8
Faulting application start time: 0x01d17cef274d4938
Faulting application path: C:\Windows\syswow64\MsiExec.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll
Report Id: fbfd93fd-e8e2-11e5-8134-005056a62141

 

 

Cause

 

Symantec Mail Security for Microsoft Exchange (SMSMSE) utilizes PowerShell commands to perform actions during installation.  If PowerShell Version 2 prerequisite component is not installed or is installed but is in a damaged or corrupted state the error condition may occur.

Resolution

 

To resolve the issue run the following PowerShell command as (Administrator)

Command:  Get-WindowsFeature PowerShell-V2

Installed:

Display Name                                            Name                       Install State
------------                                            ----                       -------------
    [X] Windows PowerShell 2.0 Engine                   PowerShell-V2                  Installed

Not Installed:

Display Name                                            Name                       Install State
------------                                            ----                       -------------
    [  ] Windows PowerShell 2.0 Engine                   PowerShell-V2                  Available

  • If PowerShell V2 is listed as Not Installed run the following command to install the component:

Command:  Install-WindowsFeature PowerShell-V2

  • If PowerShell V2 is listed as Installed run the following commands to remove (may require a reboot) then reinstall the component.

Command:  Uninstall-WindowsFeature PowerShell-V2

Command:  Install-WindowsFeature PowerShell-V2

 

Once the PowerShell V2 component has been installed perform installation of Symantec Mail Security for Microsoft Exchange (SMSMSE).