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Ghost image restore failing at 99% with error 28013 for efi images that have been modified by Ghost Explorer.

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Article ID: 163056

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

Ghost image restore failes at 99% 

The ghstwarn.txt file will have an error simular to the following.    Additionally on the screen the Ghost Gui may report a simular error 
 

 
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Date   : Wed Jun 12 16:31:50 2013
Error Number: 28013
Message: Unable to mount NTFS filesystem.
Version: 12.0.0.4570(Jun  5 2013, Build=4570
OS Version: Professional  (Build 9200)
Command line arguments: -clone,mode=restore,src=m:\Images\win10.gho,dst=1 -sure 

Cause

If the Ghost image is from an efi system and has been modified by Ghost Explorer the image will become corrupt and won't be able to be restored.    

Resolution

Ghost Explorer does not currently support EFI images and cannot be used to view, edit, or recompile an EFI Ghost image file.  

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Symantec has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please refer to the following Web site: