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When trying to edit or create a software resource, error 500.19 is thrown

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Article ID: 163017

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Updated On:

Products

Software Management Solution

Issue/Introduction

When trying to edit or create a software resource, error 500.19 is thrown.

Server Error
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.

Cause

A failure during the upgrade did not replace the web.config file from version 7.5 with the 7.6 one, located at x:\Program Files\Altiris\SoftwareManagement\Web\.

Resolution

We copied a known good version of the file to replace the old one (attached).

Attachments

Web.config get_app