Symantec Management Agent high CPU during blockout period

Products

• IT Management Suite

Issue/Introduction

During blockout period agent might starts consiming CPU until end of blockout when agent is able to send basic inventory.

n/a

Cause

Product defect

Resolution

Point fix for version 7.5Sp1 HF5 is available and attached to this document.

INTRODUCTION
 
Fix is aimed resolve the problem with high CPU usage during block out period
 
MINIMUM REQUIREMENT
 
Installed SMP 7.5 SP1 HF5
 
HOW TO INSTALL THIS POINTFIX
 
1. Log in as administrator
2. Retrive files from the archive to the NS hard drive.
3. Click on PFinstaller.exe
4. Click install files button
5. From Windows Task Scheduler run NS.Package Distribution Point Update Schedule and NS.Package Refresh.
6. Upgrade SMA on clients via SMA upgrade policy for non-site servers. New SMA version 7.5.3305.0
 
CHANGES MADE
 
1)         min delay in main loop of client set to 5 sec to avoid CPU overload
2)         Fixed handling of blockout notification events
 
HOW TO UNINSTALL THIS POINTFIX
 
1. Log in as administrator
2. Retrieve files from the archive to the NS hard drive.
3. Click on PFinstaller.exe
4. Click uninstall files button