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WinPE errors when client is connected to a KVM

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Article ID: 162977

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

When booting client to automation as WinPE is loading an error is received and does not continue loading causing any jobs and tasks to not run.  After the OK button is clicked on the error dialog the client will reboot and try again but continue to fail in the same way.

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Cause

The issue may be due to the client being connected to a KVM.  There could be a compatibility issue with the specific hardware or issues with the kvm hardware/cables/etc.  Some clients may work while others may not.

Resolution

Remove client from kvm device or troubleshoot the KVM connection such as different port, different cable, different KVM, etc