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Real-Time System Manager Event log view never populates anything, even when adjusting the filters

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Article ID: 162973

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Updated On:

Products

Real-Time System Manager

Issue/Introduction

Real-Time System Manager Event log view never populates anything, even when adjusting the filters.

Cause

Known Issue

Resolution

A point-fix is available for this issue on version 7.6 HF7. The files are attached. Follow these instructions to install:

  1. Log onto the SMP server with the application credentials.
  2. Copy the attached files to a location on the SMP, but not within the install directory of Altiris.
  3. Run the PFInstaller.exe. Services will be restarted during the process.
  4. Done!

Attachments

RTSM_v2.zip get_app