Real-Time System Manager Event log view never populates anything, even when adjusting the filters

Products

• Real-Time System Manager

Issue/Introduction

Real-Time System Manager Event log view never populates anything, even when adjusting the filters.

Cause

Known Issue

Resolution

A point-fix is available for this issue on version 7.6 HF7. The files are attached. Follow these instructions to install:

1. Log onto the SMP server with the application credentials.
2. Copy the attached files to a location on the SMP, but not within the install directory of Altiris.
3. Run the PFInstaller.exe. Services will be restarted during the process.
4. Done!