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When activating layers the Vzserice crashes

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Article ID: 162964

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Updated On:

Products

Workspace Virtualization (formerly SVS) Workspace Streaming (formerly AppStream)

Issue/Introduction

When importing and activating layers the Vzservice service crashes and layers disappear in the svsadmin tool.

Event viewer logs

Faulting application name: VzService.exe, version: 7.5.816.0, time stamp: 
0x562705db
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 
0x4eeb033f
Exception code: 0xc00000fd
Fault offset: 0x0000000000002dc4
Faulting process id: 0x8b8
Faulting application start time: 0x01d11665ea8f8807
Faulting application path: C:\Program Files\Symantec\Workspace 
Virtualization\VzService.exe
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 2b8a5049-8259-11e5-bfdf-005056052631

Cause

THe maxpath that is being passed to the Vzservice has excedded the MAXPATH varible length.

Resolution

Symantec is aware of this issue and has resolved it in 7.6 HF2