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Symantec Installation Manager has encountered a fatal exception and cannot continue. - crash

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Article ID: 162918

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Updated On:

Products

Symantec Products

Issue/Introduction

After installing the Symantec Installation Manager (SIM), the product launches and immediately displays the following error:

You can review the log file created by Symantec Installation Manager by opening c:\Users\useridusedduringinstall\AppData\Local\Temp\SIM Logs\a.log.

 

<event date="Jun 09 19:44:19 +00:00" severity="1" hostName="SMP-75SP1-SOLO" source="Symantec.Installation.SimApplication.CurrentDomain_UnhandledException" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="1368" thread="12" tickCount="7743687"><![CDATA[Uncaught Exception in Application
 
( Exception Details: System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.
   at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)
   at System.Security.Principal.NTAccount.Translate(Type targetType)
   at Symantec.Installation.Utils.TightenFilePermissions(Uri uriFile)
   at Symantec.Installation.FileDownloader.DownloadFile(Uri sourceUri, Uri destinationUri, Int64 fileSize)
   at Symantec.Installation.FileDownloader.DownloadFiles()
   at Symantec.Installation.Managers.ProductListingManager.DownloadPlFile(String source, String destination)
   at Symantec.Installation.Managers.ProductListingManager.GetLatestPlFile(String source)
   at Symantec.Installation.Managers.ProductListingManager.GetAndLoadProductListings(String source)
   at Symantec.Installation.Managers.ProductListingManager.LoadCurrentProductListings()
   at Symantec.Installation.Managers.ProductListingManager.LoadAndUpdateProductListings()
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart() )
( Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception)
   at Symantec.Installation.SimApplication.CurrentDomain_UnhandledException(Object sender, UnhandledExceptionEventArgs e)
   at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)
   at System.Security.Principal.NTAccount.Translate(Type targetType)
   at Symantec.Installation.Utils.TightenFilePermissions(Uri uriFile)
   at Symantec.Installation.FileDownloader.DownloadFile(Uri sourceUri, Uri destinationUri, Int64 fileSize)
   at Symantec.Installation.FileDownloader.DownloadFiles()
   at Symantec.Installation.Managers.ProductListingManager.DownloadPlFile(String source, String destination)
   at Symantec.Installation.Managers.ProductListingManager.GetLatestPlFile(String source)
   at Symantec.Installation.Managers.ProductListingManager.GetAndLoadProductListings(String source)
   at Symantec.Installation.Managers.ProductListingManager.LoadCurrentProductListings()
   at Symantec.Installation.Managers.ProductListingManager.LoadAndUpdateProductListings()
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()
 )
( Extra Details:  Type=System.Security.Principal.IdentityNotMappedException Src=mscorlib )]]></event>
<event date="Jun 09 19:44:19 +00:00" severity="4" hostName="SMP-75SP1-SOLO" source="Symantec.Installation.Automation.Output.ReportInfo" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="1368" thread="12" tickCount="7743828"><![CDATA[Crash dump for Symantec Installation Manager containing additional debugging information has been created at C:\Users\altirisadmin\AppData\Local\Temp\SIM Logs\CrashDump_06092014034419.dmp. ]]></event>

Cause

Parsing proxy URI failed due to incorrect format.

Resolution

Delete Registry key tree so SIM can re-create it with default value, then be sure to enter your proxy server with correct format.

HKLM\Software\Altiris\AIM \Configuration\Users\xxxxxxx\Proxy OR (if that doesn't help)
HKLM\Software\Altiris\AIM
then relaunch Symantec Installation Manager

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