Certain files are called unscannable when content filtering is enabled to scan Attachment Content or Any Part

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

Certain files are called unscannable when content filtering is enabled to scan Attachment Content or Any Part with Symantec Mail Security for Microsoft Exchange (SMSMSE). An application crash of the process SAVFMSESp.exe is logged to the application event log, along with an Event ID 218 calling the item being processed at the time Unscannable.

If a Debug log is obtained while reproducing the problem (See 'How to Obtain Debug Logs for Symantec Mail Security for Microsoft Exchange (SMSMSE)' for detailed instructions), the following is observed at the time of the crash:

[11052] SAVFMSECtrl(2B2C)[17B4] 2016-01-26 20:26:04 0834ms:
[11052] ..\..\..\src\Server\SAVFMSELINK\ctrlintf.cpp(1155) :
[11052]  Debug Trace: HRESULT=0x6d
[11052] 
[11052] SAVFMSECtrl(2B2C)[17B4] 2016-01-26 20:26:04 0834ms:
[11052] ..\..\..\src\Server\SAVFMSECTRL\Manager.cpp(568) :
[11052]  Debug Trace:  HRESULT=0xC0090086
[11052] 
[11052] SAVFMSECtrl(2B2C)[17B4] 2016-01-26 20:26:04 0834ms:
[11052] ..\..\..\src\Server\SAVFMSELINK\ctrlintf.cpp(919) :
[11052]  Inside NaveLinkInterface SendCommand
[11052] 
[11052] SAVFMSECtrl(2B2C)[17B4] 2016-01-26 20:26:04 0834ms:
[11052] ..\..\..\src\Server\SAVFMSELINK\ctrlintf.cpp(943) :
[11052]  Debug Trace: HRESULT=0xe8

Cause

A problem with the Verity content filtering engine causes crashes when processing certain attachment content.

Resolution

This issue is resolved in SMSMSE 7.5.4. Upgrade to 7.5.4 to resolve this problem.