Symantec Management Server error when accessing the Command Line Right-Click Action Certificate option in the Symantec Management Console

Products

• IT Management Suite

Issue/Introduction

When using the console and going to Setting>Notification Server>Command Line Right-Click Action Certificate.  You receive and error that states that an error occurred that keeps the Symantec Management Console from displaying correctly.

In the console you will see a page displayed stating that an error occurred that keeps the Symantec Management Console from displaying correctly.

The logs will show an error

HTTP Request failed:
/Altiris/NS/Admin/Configuration/cfgClientRunCmdRego.aspx?TabGuid=95fb00ce-
06d1-
4830-9bed-98458cfcdf77&ConsoleGuid=1b22db4e-a898-443f-9b99-
855b1653d3f5&ParentGuid=93279b36-4212-44c5-89e4-
219920470721&TreeGuid=a57fb0e9-
0676-4e00-929a-6bb37dc1f888&ItemGuid=513e277f-9852-4864-b7e0-
bcfdbaf1d01a&Url=%
2fAltiris%2fConsole%2fItemPage.aspx&ContentFrame=rightPane

Invalid namespace
   [System.Management.ManagementException @ System.Management]
   at System.Management.ManagementException.ThrowWithExtendedInfo
(ManagementStatus errorCode)
   at System.Management.ManagementScope.InitializeGuts(Object o)
   at System.Management.ManagementScope.Initialize()
   at System.Management.ManagementObject.Initialize(Boolean getObject)
   at System.Management.ManagementBaseObject.get_Properties()
   at System.Management.ManagementBaseObject.GetPropertyValue(String
propertyName)
   at Wmi.Root.MicrosoftIISv2.IIsWebServer.get_SSLCertHash()
   at
Altiris.NS.UI.Admin.Configuration.cfgClientRunCmdRego.TryFindThumbprint()
   at
Altiris.NS.UI.Admin.Configuration.cfgClientRunCmdRego.SetDisplayState()
   at Altiris.NS.UI.Admin.Configuration.cfgClientRunCmdRego.OnPreRender
(EventArgs args)
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Page.ProcessRequestMain(Boolean
includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Management Exception details: code=InvalidNamespace (0x8004100E)
 

Cause

The server does not  have the Windows  server role IIS 6 compatibility mode enabled.

Resolution

Install the server role IIS 6 Windows compatibility mode.