UMC: After changing the password for the user in the active directory configuration, the user management workspace displays an error: “Failed to retrieve groups from active directory”.

Products

• Data Center Security Server
• Data Center Security Server Advanced

Issue/Introduction

When you change the password for the user added in the active directory configuration in the UMC (Unified Management Console), the user management workspace displays an error: “Failed to retrieve groups from active directory”.

Resolution

Apply the attached fix and follow the procedure mentioned in the ReadMe.

Before you apply the Quick Fix, ensure that you have installed Symantec Unified Management Console 6.6 (Build Number 6.6.0.251)