search cancel

Upgrader failing to start Data Loss Prevention

book

Article ID: 162886

calendar_today

Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Cannot upgrade Symantec Data Loss Prevention (DLP) due to the upgrader failing to start. 

 

 

Error: "Enforce upgrade to vXX fails with java.sql.SQLException: ORA-06550"

 

Cause

There are special characters in the protect user database password, specifically an @ symbol.

Upgrade fails with "@" in the password

Resolution

Our documentation suggests not to use a variety of special characters but does not list the @ symbol.

Passwords can be surrounded by double quotes ("[email protected]") to allow it to work for most instances.  This is a false positive. Currently, the upgrader does not like passwords in quotes. 

The solution is to remove any special characters from the protect database user password that would require the password to have quotes around it to work.  The largest offender is the @ symbol.