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SymantecExtractor.exe will not run and does not provide an error or message

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Article ID: 162873

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Updated On:

Products

Symantec Products

Issue/Introduction

When launching the installer for the Cloud version of Symantec Endpoint Protection Small Business Edition's (SEP SBE) nothing happens and no error or message is displayed.

Cause

SymantecExtractor.exe is being blocked by the Attachment Manager in Windows

Resolution

To launch this file:

  1. Right click the SymantecExtractor.exe 
  2. Click Properties
  3. In the Attributes section of the General tab look for "Security: This file came from another computer and might be blocked to help protect this computer." 
  4. If that message is present click the Unblock button to the right
  5. Click Ok
  6. Launch the installer again and it should run correctly this time