When the customer attempts to move more than 11 objects in computers to an Organizational Unit, he gets the following error in the UI that opens:
"Symantec Management Server Error An error has occurred that prevents the Symantec Management Console displaying correctly..."
Steps to duplicate:
1. Open Manage>Computers
2. Select more than 11 computers
3. Right-click>Add to Organization Group
4. Another UI window opens but it display the generic SMP error
The customer also mentioned that were other 2 areas that seems to be affected by this:
1. When he goes Open Manage>Computers, Select more than 11 computers, Right-click>Schedule Task, the selected computers don't appear under Selected Devices section.
Another thing noticed by the customer is that when in computer view and "right-click>CMDB functions>Bulk edit" you get the same SQL error.
Error 1: Failed to process web request. Exception of type 'System.Web.HttpUnhandledException' was thrown. [System.Web.HttpUnhandledException @ System.Web] at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(HttpContext context) at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext context) Query (URL) argument missing [System.ArgumentException @ Altiris.Web.NS] at Altiris.NS.UI.AddToOrganizationalGroup.Page_Load(Object sender, EventArgs e) at Altiris.NS.UI.Controls.PageCachePage.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) Exception logged from: at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer) at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplicati on.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error) at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ---------------------------------------------------------------------------- ------------------------- Date: 12/30/2015 10:19:33 AM, Tick Count: 1659519962 (19.04:58:39.9620000), Size: 3.13 KB Process: w3wp (11688), Thread ID: 932, Module: w3wp.exe Priority: 1, Source: Altiris.NS.UI.AltirisPage.ProcessRequest Error 2: HTTP Request failed: /Altiris/NS/Admin/Menu Items/AddToOrganizationalGroup.aspx Query (URL) argument missing [System.ArgumentException @ Altiris.Web.NS] at Altiris.NS.UI.AddToOrganizationalGroup.Page_Load(Object sender, EventArgs e) at Altiris.NS.UI.Controls.PageCachePage.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) Exception logged from: at Altiris.NS.UI.AltirisWebApplication.ReportApplicationError(HttpContext ctx) at System.Web.HttpApplication.RaiseOnError() at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error) at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ---------------------------------------------------------------------------- ------------------------- Date: 12/30/2015 10:19:33 AM, Tick Count: 1659519962 (19.04:58:39.9620000), Size: 2.00 KB Process: w3wp (11688), Thread ID: 932, Module: w3wp.exe Priority: 1, Source: WebApplication
Known issue.
ITMS 7.6 HF6 and possible prior 7.6 ones
This issue has been reported to the Symantec Development team. A fix for this issue has been added to ITMS 7.6 HF7 and later releases.
The following workarounds were provided in the meantime:
In the SMP Console, Go to Manage>Organizational Views and Groups>Default>All resources>Asset>Network Resource.
You should be able to see your computers and assign them to the Organizational Unit that you want.
As well for assigning a Scheduled Task to more than 10 machines, if you do it from the same way as above (Go to Manage>Organizational Views and Groups>),
you should be able to do it as well.