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Error when selecting more than 11 objects to move to an organizational group from Manage>Computers

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Article ID: 162866

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Updated On:

Products

IT Management Suite

Issue/Introduction

When the customer attempts to move more than 11 objects in computers to an Organizational Unit, he gets the following error in the UI that opens:
"Symantec Management Server Error An error has occurred that prevents the Symantec Management Console displaying correctly..." 

Steps to duplicate:
1. Open Manage>Computers
2. Select more than 11 computers
3. Right-click>Add to Organization Group
4. Another UI window opens but it display the generic SMP error 

The customer also mentioned that were other 2 areas that seems to be affected by this:

1. When he goes Open Manage>Computers, Select more than 11 computers, Right-click>Schedule Task, the selected computers don't appear under Selected Devices section. 

Another thing noticed by the customer is that when in computer view and "right-click>CMDB functions>Bulk edit" you get the same SQL error.

Error 1:
Failed to process web request.
Exception of type 'System.Web.HttpUnhandledException' was thrown.
   [System.Web.HttpUnhandledException @ System.Web]
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean 
includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean 
includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(HttpContext 
context)
   at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext context)

Query (URL) argument missing
   [System.ArgumentException @ Altiris.Web.NS]
   at Altiris.NS.UI.AddToOrganizationalGroup.Page_Load(Object sender, 
EventArgs e)
   at Altiris.NS.UI.Controls.PageCachePage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean 
includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Exception logged from: 
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, 
String strMessage, String category, Exception exception, String footer)
   at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext context)
   at 
System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplicati
on.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& 
completedSynchronously)
   at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception 
error)
   at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext 
context, AsyncCallback cb)
   at 
System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest 
wr, HttpContext context)
   at 
System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr 
rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 
flags)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr 
rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 
flags)
   at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr 
pHandler, RequestNotificationStatus& notificationStatus)
   at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr 
pHandler, RequestNotificationStatus& notificationStatus)
   at 
System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr 
rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 
flags)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr 
rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 
flags)

----------------------------------------------------------------------------
-------------------------
Date: 12/30/2015 10:19:33 AM, Tick Count: 1659519962 (19.04:58:39.9620000), 
Size: 3.13 KB
Process: w3wp (11688), Thread ID: 932, Module: w3wp.exe
Priority: 1, Source: Altiris.NS.UI.AltirisPage.ProcessRequest


Error 2:
HTTP Request failed:
 /Altiris/NS/Admin/Menu Items/AddToOrganizationalGroup.aspx

Query (URL) argument missing
   [System.ArgumentException @ Altiris.Web.NS]
   at Altiris.NS.UI.AddToOrganizationalGroup.Page_Load(Object sender, 
EventArgs e)
   at Altiris.NS.UI.Controls.PageCachePage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean 
includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Exception logged from: 
   at Altiris.NS.UI.AltirisWebApplication.ReportApplicationError(HttpContext 
ctx)
   at System.Web.HttpApplication.RaiseOnError()
   at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception 
error)
   at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext 
context, AsyncCallback cb)
   at 
System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest 
wr, HttpContext context)
   at 
System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr 
rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 
flags)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr 
rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 
flags)
   at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr 
pHandler, RequestNotificationStatus& notificationStatus)
   at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr 
pHandler, RequestNotificationStatus& notificationStatus)
   at 
System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr 
rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 
flags)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr 
rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 
flags)


----------------------------------------------------------------------------
-------------------------
Date: 12/30/2015 10:19:33 AM, Tick Count: 1659519962 (19.04:58:39.9620000), 
Size: 2.00 KB
Process: w3wp (11688), Thread ID: 932, Module: w3wp.exe
Priority: 1, Source: WebApplication

Cause

Known issue.

​ITMS 7.6 HF6 and possible prior 7.6 ones

Resolution

This issue has been reported to the Symantec Development team. A fix for this issue has been added to ITMS 7.6 HF7 and later releases.

The following workarounds were provided in the meantime:

In the SMP Console, Go to Manage>Organizational Views and Groups>Default>All resources>Asset>Network Resource.
You should be able to see your computers and assign them to the Organizational Unit that you want.

As well for assigning a Scheduled Task to more than 10 machines, if you do it from the same way as above (Go to Manage>Organizational Views and Groups>),
you should be able to do it as well.

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