Installing of ULM Agent on may fail when using push (from Symantec Management Console) and pull methods.
Observed on RHEL 5.x, 6.x
In Symantec Management Console after unsuccessful installation (push) following detailed log will be shown:
Unable to use key file "" (unable to open file)
Using username "root".
Last login: Fri Jan 15 07:04:51 2016 from SERVERNAME.DOMAIN
ACTIVE SHELL IS /bin/bash END
uid=0(root) gid=0(root) groups=0(root),1(bin),2(daemon),3(sys),4(adm),6(disk),10(wheel) context=root:system_r:unconfined_t:SystemLow-SystemHigh
ERROR=0
Linux
ERROR=0
x86_64
ERROR=0
Red Hat Enterprise Linux Server release 5.8 (Tikanga)
ERROR=0
cat: /etc/SuSE-release: No such file or directory
ERROR=1
]0;[email protected]:~[[email protected] ~]# ps -ef | grep -v grep | grep aex-bootstrap-linux; echo ERROR=$?
ERROR=1
]0;[email protected]:~[[email protected] ~]# ps -ef | grep -v grep | grep AltirisAgentInstaller.bin; echo ERROR=$?
ERROR=1
package aex-nsclt is not installed
ERROR=1
package aex-nsclt is not installed
ERROR=1
ERROR=0
ERROR=0
]0;[email protected]:/opt/altiris/notification/nsagent[[email protected] nsagent]# umask 077; echo ERROR=$?
ERROR=0
]0;[email protected]:/opt/altiris/notification/nsagent[[email protected] nsagent]# rm -f aex-bootstrap-linux; echo ERROR=$?
ERROR=0
["Uploading file using 'scp' source=C:\Program Files\Altiris\Notification Server\NSCap\Bin\Unix\AgentInstall\Linux\x64\aex-bootstrap-linux target=/opt/altiris/notification/nsagent/aex-bootstrap-linux"]
find /opt/altiris/notification/nsagent/ -name aex-bootstrap-linux; echo ERROR=$?
/opt/altiris/notification/nsagent/aex-bootstrap-linux
ERROR=0
]0;[email protected]:/opt/altiris/notification/nsagent[[email protected] nsagent]# chmod 755 aex-bootstrap-linux; echo ERROR=$?
ERROR=0
]0;[email protected]:/opt/altiris/notification/nsagent[[email protected] nsagent]# rm -f .aex-agent-install-config.xml; echo ERROR=$?
ERROR=0
]0;[email protected]:/opt/altiris/notification/nsagent[[email protected] nsagent]# stty -echo; dd bs=1 count=1238 of=/opt/altiris/notification/nsagent/.aex-agent-install-config.xml
1238+0 records in
1238+0 records out
1238 bytes (1.2 kB) copied, 1.49604 seconds, 0.8 kB/s
]0;[email protected]:/opt/altiris/notification/nsagent[[email protected] nsagent]# ]0;[email protected]:/opt/altiris/notification/nsagent[[email protected] nsagent]# Performing SHA 256 sum integrity check and checking connectivity with NS.
./aex-bootstrap-linux -- -checkpackage -selfcheck aex-bootstrap-linux 2a8a179683d2abdd3c4d8bac3ce7b704fa02377d7022cc8946ac339bdee8bd3e; echo ERROR=$?
Verifying archive integrity... All good.
Uncompressing Symantec Management Agent Installer 7.6.1655
.....
INFO: SHA 256 integrity check succeeded.
INFO: Getting Package: http:// SERVERNAME.DOMAIN /Altiris/NS/NSCap/Bin/Unix/Agent/Linux/x64/package-manifest.xml into temp dir: /opt/altiris/notification/nsagent/.tmp_inst
INFO: Success getting Package.
ERROR=0
]0;[email protected]:/opt/altiris/notification/nsagent[[email protected] nsagent]# test -f /opt/altiris/notification/nsagent/srv_date && rm -f /opt/altiris/notification/nsagent/srv_date || :; echo ERROR=$?
ERROR=0
]0;[email protected]:/opt/altiris/notification/nsagent[[email protected] nsagent]# echo '2016-01-15 14:16:00' > /opt/altiris/notification/nsagent/srv_date; echo ERROR=$?
ERROR=0
]0;[email protected]:/opt/altiris/notification/nsagent[[email protected] nsagent]# touch /opt/altiris/notification/nsagent/.push_install_finished; echo ERROR=$?
ERROR=0
]0;[email protected]:/opt/altiris/notification/nsagent[[email protected] nsagent]# rm -f aex-nsclt-install.log; echo ERROR=$?
ERROR=0
]0;[email protected]:/opt/altiris/notification/nsagent[[email protected] nsagent]# ./aex-bootstrap-linux -- -D >>aex-nsclt-install.log 2>&1; echo ERROR=$?
ERROR=0
When using pull method on Redhat machine, following errors will occur:
[[email protected] opt]# ./aex-bootstrap-linux http://SERVERNAME.DOMAIN
Verifying archive integrity... All good.
Uncompressing Symantec Management Agent Installer 7.6.1655
.....
INFO: Creating Default Config file.
INFO: Getting Package: http://SERVERNAME.DOMAIN/Altiris/NS/NSCap/Bin/Unix/Agent/Linux/x86 into temp dir: /opt/altiris/notification/nsagent/.tmp_inst
INFO: Success verifying package signatures.
INFO: Success getting Package.
INFO: Installing package...
======================================================================================
Fri Jan 15 07:28:22 MST 2016
Performing installation of Symantec Management Agent for UNIX, Linux and Mac 7.6.1655
======================================================================================
Installing Symantec Management Agent for UNIX, Linux and Mac 7.6 on the system.
Starting Agent configuration...
Symantec Management Agent for UNIX, Linux and Mac Configuration utility.
Creating/customizing Agent's configuration file.
Creating directory: /opt/altiris/notification/nsagent/var/queue Result: OK
Creating directory: /opt/altiris/notification/nsagent/var/tasks Result: OK
Creating directory: /opt/altiris/notification/nsagent/var/packages Result: OK
Creating directory: /opt/altiris/notification/nsagent/var/swd Result: OK
Creating customized RC and environment scripts.
Setting up RC scripts to start Agent at system start.
Creating wrappers scripts and setup links in the bin directories.
Generating secure storage key.
Registering standard plug-ins.
Generating IPC access keys.
Failed to load certificate from settings.
ERROR: Agent configuration failed.
Error: Agent configuration cannot be completed.
error: %post(aex-nsclt-7.6-1655.i386) scriptlet failed, exit status 1
ERROR: Failed to install package. Agent install failed.
ERROR: At least one input parameter for event sending is invalid: Action: 'Remote Install Finished', Client ID: ''.