search cancel

Patch Management - Agent installs software update in loop.

book

Article ID: 162825

calendar_today

Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

In case if software update cycle occurs within maintenance window, agent tries to install software update in loop if not successful. Installations are looped until maximum allowed attempts is reached.

If maximum allowed attempts is reached update is blocked and won't be installed unless number of allowed attempts is changed by administrator.

n/a

Cause

Product design.

Resolution

Problem is addressed by pointfix. New change forces software update agent to try installing update only once per software update cycle.

 

MINIMUM REQUIREMENT
Symantec Management Platform 7.5 SP1 – 7.5 SP1 HF5.
Patch Management Solution 7.5 SP1 – 7.5 SP1 HF5.

HOW TO INSTALL THIS POINTFIX
1.    Close browser before point fix installation.
2.    Extract files from the archive to the NS hard drive. Make sure that point fix is not extracted to Altiris install directory (or any subfolder to it). Run PFInstaller.exe as administrator.
3.    Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Select "Install Files".
4.    Accept UAC (User Account Control) prompt, select Install Files. Old binaries will be automatically backed up to the Backup folder at the same location where PFInstaller is and replaced with the new ones. Log-file log.txt will be created at the same location where PFInstaller is.
5.    Close the PFInstaller window.
6.    Upgrade the Software Update Plug-in on all Windows computers, where it is installed.

HOW TO UNINSTALL POINTFIX
1.    Make sure that Backup subfolder is located in PFInstaller directory.
2.    Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Old binaries will be repaired from Backup folder located at the same location where PFinstaller is. NS services should be started automatically.
3.    Accept UAC (User Account Control) prompt, select “Uninstall Files”.
4.    Close the PFInstaller window.

MINIMUM REQUIREMENT
Symantec Management Platform 7.5 SP1 – 7.5 SP1 HF5.
Patch Management Solution 7.5 SP1 – 7.5 SP1 HF5.

HOW TO INSTALL THIS POINTFIX
1.    Close browser before point fix installation.
2.    Extract files from the archive to the NS hard drive. Make sure that point fix is not extracted to Altiris install directory (or any subfolder to it). Run PFInstaller.exe as administrator.
3.    Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Select "Install Files".
4.    Accept UAC (User Account Control) prompt, select Install Files. Old binaries will be automatically backed up to the Backup folder at the same location where PFInstaller is and replaced with the new ones. Log-file log.txt will be created at the same location where PFInstaller is.
5.    Close the PFInstaller window.
6.    Upgrade the Software Update Plug-in on all Windows computers, where it is installed.

HOW TO UNINSTALL POINTFIX
1.    Make sure that Backup subfolder is located in PFInstaller directory.
2.    Execute PFInstaller.exe with administrative privileges (right-click > Run as administrator). Old binaries will be repaired from Backup folder located at the same location where PFinstaller is. NS services should be started automatically.
3.    Accept UAC (User Account Control) prompt, select “Uninstall Files”.
4.    Close the PFInstaller window.

Attachments

3892271_Patch_7.5_SP1.zip get_app