SWG allows access to blocked sites during startup of SWG filtering service

Products

• Web Gateway

Issue/Introduction

Immediately after starting the filtering service of Symantec Web Gateway, the end user is able to navigate to locations which SWG configuration should block, and the Custom Reports indicate the end user was blocked. However, the end user was allowed access to the site.

Cause

Starting the filtering service takes a moment or two during which all module initialize, loading configuration data.

Resolution

Wait a couple of minutes then test again.