search cancel

Error 1913. Could not update the INI file C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.6608.6300.150\Bin\isolate.ini. Verify that the file exist and you can access it.

book

Article ID: 162811

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection fails to install/upgrade.  Cleanwipe and fresh install does not resolve issue.

Error 1913. Could not update the INI file C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.6608.6300.150\Bin\isolate.ini. Verify that the file exist and you can access it.

Cause

There seems to be a conflict with Vormetric File System Agent version 5.2.236.

Resolution

Vormetric File System Agent version 5.2.236 is the only reported version this happens with. 

As a workaround please upgrade to the latest version of this product.

Advise customer to contact Vormetric to obtain hotfix for issue AGT-9054 resolved in FS Agent version update 5.2.2.41